Q: What shipping methods are available?
A: We currently offer shipping through USPS. For more details please visit our shipping page here

Q: What forms of payment are accepted?
A: We accept MasterCard, Visa, and Discover through our secure online payment processor, Paypal. We never see your credit card information. You may also mail personal checks, money orders, or cashier's checks denominated in U.S. dollars as payment for all orders. All check types must be received by us and funds must clear before the order can be shipped (typically, 15 business days after the check is received). Checks must be drawn on a U.S. bank and have the customer's name and address imprinted on the check front with a valid nine-digit bank routing number (ABA code) located at the bottom of the check. "Temporary" or counter checks are not acceptable.

Q: How do I know when my order has been received?
A: Once your order has been received, you will receive an e-mail from us. This e-mail confirms that we have received your order and it includes your order number. Keep this e-mail for your records. This email will also contain a link that you can click on at any time to view the status of your order.

Q: How do I know when my order has been shipped?
A: Once your order has been shipped, you will receive an e-mail from us. This e-mail confirms that your order or part of your order has shipped. You may receive multiple e-mails depending on the items you selected.

Q: Can I cancel my order?
A: After you have submitted your order you cannot make any online changes to your order. To change or cancel your order prior to shipment, you must e-mail to our Customer Service. Please visit our contact page to email us. Please note that most orders process quickly and can enter the shipping process within 24-48 hours. If your order has already entered the shipping process, it cannot be changed or canceled.

Q: What is your Refund Policy?
A: We offer a 90-Day Money Back Guarantee on poker products. For gift certificates, you may get a refund for up to 60 days after purchase. We want you to be completely satisfied. Refunds will be given via the same method as original payment. For complete details, click here

Q: How can I track my order?
A: Once you receive an e-mail that your order has been shipped, you can visit the United States Postal Service at www.usps.com. Enter in the tracking number we sent you to view status.

Q: Are the product images on your site photographs of the actual merchandise?
A: Yes, all of the product images on PokerTools.com are images of our actual merchandise.

Q: Are the product images on your site exactly match with the actual merchandise color and size?
We have attempted to accurately depict the colors of the products offered on this site. However, because the color you see is dependent on your computer monitor, we cannot guarantee that the color you see will be accurate. The products also may appear larger or smaller than their actual size depending on your monitor. All photographs of merchandise have been enlarged to show detail. Please see the product descriptions for the actual size of the products.

Q: Do I have to pay sales tax on my online purchase?
A: Since PokerTools.com is based in California, state law requires that we charge sales tax on orders shipped to customers residing in California.

Q: Can I get a catalog of your products?
A: Currently we do not print any catalogs. You can only view the PokerTools.com products online at our web store.